Shopping Guarantees from Altrec

Free Shipping

FREE SHIPPING is available on purchases of $45 or more within the Contiguous U.S.. To receive FREE Shipping simply choose the FREE Shipping option during checkout. Exceptionally large/heavy items, such as a kayak or some Special Order items, may require an additional Handling Charge as noted on each product page.

Easy Returns

We've done our best to make Returns EASY for you to send back to us.

1. In your Account, find your order, choose the items and print your packing list.

2. Pack the list inside of your package with the item(s) to return.

3. Send your return package insured with your choice of carrier.

More Options for Easy Returns

You may also contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions, or use our Live Chat available during OUR HOURS - Mon-Fri: 6am-7pm. Sun: noon-8pm PST.

Satisfaction Guarantees

We are committed to providing the highest quality gear for your outdoor adventures. Altrec provides world-class service, exceptionally fast delivery and a straightforward buying experience.

If you are not completely satisfied with your purchase for any reason, you can simply return any item within 60 days of purchase for a refund or exchange (less cost of shipping), no questions asked.

We just require items to be returned in their original packaging and in their original condition.
Altrec will happily provide store credit for any items returned after 60 days as long as they are in their original condition.
We're sorry, but used items cannot be returned for refund or credit unless due to manufacturer defect.
Altrec will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a store credit which will be determined at our discretion.
Any electronic or food products that have been opened and/or used cannot be returned unless the item was received defective. Opened software, music, games, and movies may be exchanged for the same title only.

Price Policy

We guarantee that if we place an item on sale less than 10 days after you bought it at full price, just let us know and we will happily refund you the difference. This offer only applies to purchases made within the last 10 days, and only if we have the same size and color of that item in stock at the time. This offer does not apply to special sales, use of gift certificates, rebates or gift with purchase promotions.

Simply contact us before (or up to 14 days after) your purchase by email: customerservice@altrec.com or phone: 1-800-369-3949.

Credit Card Security

Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen. If you would prefer not to place your order on-line, please call our Customer Service at 1-800-369-3949. One of our customer service representatives will be happy to assist you.